Yay! Good customer service from Apple

We have all had horrendous customer service experiences. And when they happen, boy, do we like to talk about them. Studies* show that people are far more likely to share the bad experiences than the good. So today I want to share the good.

I recently noticed that the volume button on my iPad was stuck. It is not really a huge deal since there are other ways to change the volume. Nevertheless, I figured it was worth a visit to the Apple store to look into it and ask a couple of lingering questions I had about other things.

As it turns out, my professional, technical diagnosis was spot on. Sure enough, it was stuck. The remedy? A brand new iPad. Yes, brand new. Not refurbished. New. For free!!!

They looked up my serial number, and since my 6-month old iPad was still under warranty I was good to go.

How totally awesome is that? No questions asked. Not, what did you do to it? No one tried to tinker with it. They just gave me a brand new iPad.

Consider me impressed! I knew I loved Apple, but this takes it to a whole new level. Yay Apple!!! 

What good customer service experiences have you had? I hope you don’t have to think too hard.

* I don’t actually have any studies to cite, but I heard this once, so I’m sure it’s true 🙂

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2 Comments (+add yours?)

  1. Jasmine
    Dec 06, 2011 @ 13:01:14

    Just read yelp or any of the review sites of your favorite restaurants, etc to know that people are more likely to post negative reviews than positive ones.

    Reply

    • Catharine
      Dec 08, 2011 @ 11:50:28

      You are right! I want to talk about when things are good. (BTW, if you don’t already know, Yelp has shady business practices…The extort businesses to pay monthly fees.)

      Reply

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